The Central Outpatients Department is located on Ground Floor and Floor 1 of Main Building. Over 500,000 patients attend the department per year for either a new or follow up appointment and we pride ourselves in being able to provide an excellent service.
The Appointment Centre is open Monday - Friday 8am - 6pm and Saturday 9am - 1pm
Telephone: 01782 676676
Clinics are open from approximately 8:30am - 5:30pm every weekday, with appointment slots available from approximately 9:00am - 4:00pm.
You can alter an appointment once. Further delays in attending for an outpatient appointment may be rejected and result in your referral being returned to your GP.
If you cannot attend your appointment please inform the hospital by telephoning 01782 676676. This will enable us to offer this appointment to someone else. You can also email uhnm.appointments@nhs.net with your details. Missed appointments cost the NHS £160.
Please note if you do not attend your appointment without giving us prior notice we may close the referral and notify you and your GP, who can then discuss with you whether or not you wish to be re-referred.
If your appointment is at Royal Stoke University Hospital in the main hospital building (not County Hospital), when you arrive you will need to use the check-in screens in the main entrance to book in for your appointment, unless your letter advises you to attend a clinic directly. These screens are similar to those used in many GP surgeries. Staff will be available to help if required. You will only be able to check-in for your outpatient appointment one hour prior to your appointment. Please hand your 18 week outcome form to the receptionists following your consultation. Patients who have any reading, sight or hearing problems, physical or learning difficulties or need an interpreter, please call 01782 676676.
Patients who require one may wish to bring their hospital passport with them.
Delays sometimes occur even though we try to keep these to a minimum, but on occasion this is beyond our control however we will keep you informed if this happens.
There is a hearing loop system within the Central Outpatients Department. Please let reception know if you need to use it.
At the end of your consultation you will be handed a clinic outcome form. Please ensure that you hand this in to the receptionist before you leave the clinic, as it will contain specific information about your future care.
Outpatient Appointment Change Request - Royal Stoke University Hospital only
You can rearrange your outpatient appointment by phone or email. Please be aware that any emails you send, and those which we may send to you, are not guaranteed to be secure as email messages may be intercepted. To change or query your appointment email uhnm.appointments@nhs.net. Within your email, please ensure you provide the following information:
- Name
- Address including postcode
- Telephone number
- Date of Birth
- Previous appointment date
- Name of your GP
- Choose and Book reference number (if you have one)
- Unit No./Hospital No. (if known)
- NHS No. (if known)
- Consultant's name/specialty (if known)
- Your email address
- Any further comments
We will send your amended appointment by email. Besides choosing the hospital where you want to be treated, you can also choose your appointment time so, if the appointment we send you is not convenient, please let us know and we will email another date and time to you. If we do not hear from you within the next seven days we will assume the date given to you is suitable.