Estates Operations Team

    Name: Mike Brown

    Job Title: Head of Soft Facilities Management

    Division: Estates Facilities and PFI

    Directorate: Soft FM

    Length of service: 9 years

I am extremely proud to work at UHNM, and similarly proud & privileged to lead such a great team across Soft FM, both at Stoke & County.  Soft FM is a people business, with Patient Experience at the very core, and it is fantastic to read, and hear, the many positive comments from our patients towards our staff and service delivery. Soft FM has a major part to play in the patient experience, and our staff continue to be at the heart of this.

Name: Chris Eccles

Job Title: Assistant Director EFP Operations

Division: Estates Facilities and PFI

Directorates: Divisional Operations - Hard and Soft Services, Contract Management, Estates Capital

Length of NHS Estates and Facilities service: Over 32 years

I am proud to be part of what is a fantastic team who always deliver and respond to whatever is asked from them!  They ensure the built environment is safe, clean and maintained to support both our clinical colleagues and the patient journey.

Name: Jason Docksey

Job Title: Estates Services Manager

Division: Estates Facilities and PFI

Directorate: Hard FM

Length of service: 2 years

I have been here at UHNM for 2 years but have worked for the NHS for over 7 years. It’s a privilege to work within a team whom are truly dedicated; our work does often go unnoticed even though it is hugely fundamental to the safe delivery of healthcare for all Trust patients and clinical staff.

Name: Melvin Matthews

Job Title: Estates Stores

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 20 years

I have worked for UHNM ESTATES for 20 years, I am now 10 years past retirement and that proves how much I like my job. My role in estates is to procure all the maintenance parts required by all the workshop team to keep the hospital running smoothly, and I know how much they appreciate my efforts. I am very proud and happy to be part of the UHNM Estates Department.

Name: Chris Moran

Job Title: Estates Technician

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 29 years

In the thirty years of working in Estates I've worked alongside all types of personalities but the one common trait they have had is the care and compassion they have for the people they serve, the patients and relatives of those patients. The things we do may not be high profile or for the most part even noticed but, without this work being done the hospital could not function or be safe. Everyday throws up a new challenge, of greater or lesser complexity which need to be met by different skill mixes , some old school and some high tech but they have to be overcome. Hopefully few people from outside of Estates notice the significant work that we do because that means there has been little or no disruption to services and everyone has been kept safe from things you do not want to see in the news. Estates are a relatively small work force which play such an important role and I'm proud to say that I'm part of that because of the people I work alongside.

Name: Marc Porter

Job Title: Estates Team Leader

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 9 years

I have worked for the Retained Estates for 9 years progressing from Craftsman to Estates Team Leader. My role is very rewarding yet challenging at times. The work that we do as a team is so important to keep the services running with least disruption to our patients/staff. I’m grateful & proud to be part of the NHS.

Name: Paul Hopwood

Job Title: Estates Craftsman

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 42 years

As a long service member of the Trust Estates Department for over 40 years my hope has always been that our service to all patients and staff is regarded as polite, professional and caring.

Name: Lewys Birkenshaw

Job Title: Estates Team Leader

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 7 years

Having worked at the trust for 7 years I have progressed from Maintenance Assistant to Craftsman and now Estates Team Leader. I enjoy the variety of work that we carry out and I’m proud of our team. I like to think what we do has a positive impact on our patients and staff.

Name: James Masterson

Job Title: Estates Craftsman

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 6 years

I have worked for the Trust Estates Department for 6 years and in that time with support of my colleagues progressed from a band 2 to a band 4 craftsman. What I enjoy is how every day is different and things can change very quickly when emergencies arise. Aspects of the job can be frustrating and challenging but l’m proud knowing I’m contributing to the running of the Royal Stoke hospital and the NHS.

Name: Joshua Hopwood

Job Title: Estates Craftsman

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 7 years

I’m proud to work within a department that contributes to patient care and safety .

Name: Daniel Simms

Job Title: Estates Assistant

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 19 years

I have worked for the Retained Estates for 19 years and started as a Gardener .I have since progressed to working with the maintenance team and gaining experience from the craftsmen. I’m at the final stage of completing my mechanical apprenticeship.   I very much enjoy my job and working with a team dedicated to patient safety. 

Name: James Blakeman

Job Title: Estates Craftsman

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 9 years

I have worked for Estates for 9 years. I enjoy working for estates and enjoy the amount of varied work and enjoy the new challenges.

Name: Charlotte Pegg

Job Title: Estates Gardener

Division: Estates Facilities and PFI

Directorate: RSUH Estates

Length of service: 6 Months

I have been in the role as Estates Gardener for 6 months and I’m really enjoying it. The role is very diverse and there is always something different to do each day. The trust are always trying to help improve my time here as well as my education, helping me to gain more qualifications.

Transformation and Sustainability 

Name:  Louise Stockdale

Job Title:  Head of Transformation and Sustainability

Division:  Estates Facilities and PFI

Directorate:  Transformation and Sustainability

Length of service:  10 years

I thoroughly relish the challenge of leading a team with a wide breadth of expertise.  The team plays a significant role in delivering transformational change, innovation, improvement and reducing our carbon footprint thereby limiting our impact on the environment and making a significant difference to public health. I am proud to work for an organisation and division that presents so many opportunities!

Sodexo

Name:  Peter Smith

Job Title: Sodexo Patient Catering Manager

Length of service: 6 years

I am extremely proud to lead a team of dedicated supervisors and frontline staff who daily show commitment to ensuring that patients are hydrated and feed during their time in hospital. Over the past two years everyone has pulled together as a team to ensure the patients are at the heart of everything we do

Name:  Donna Rowley

Job Title: Zone Manager

Length of service: 25 years

I am immensely proud and full of admiration for all that our Sodexo Team achieves not only on a day to day basis but in times when team spirit really matters the most. The ability to ensure service continuity throughout the last few years, with the patient always at the forefront of our thoughts every step of the journey, leaves me in awe of each and everyone one of the Sodexo Team. What an incredible team we have and belong to and being such an important cog in the vast healthcare wheel, it is fantastic news that you are all being recognised with a very well deserving National Day!

Name:  Isaac Banks

Job Title: Sodexo Head of Estates

Length of service: 29 years (Trust 15 years, Sodexo 14 years)

Thanks to everyone for your support and dedication over what has been a very challenging time for us all. I am extremely proud of our teams, and you thoroughly deserve to be recognised for all of your efforts in supporting our patients and the clinical teams. The partnership we have with our Trust colleges is second to none and we met the challenges head on together.  

“Individually, we are one drop. Together, we are an ocean.” – Ryunosuke Satoro

Governance & Compliance

Name: Nan Sharp

Job Title: Head of Governance & Compliance

Division: Estates Facilities and PFI

Directorate: Governance & Compliance

Services – Fire Safety, Security/LSMS, EFP Matron, Administration, Compliance (ERIC/PAM/PLACE)

Length of service: -31 years

I’ve worked at UHNM since 1991 and came to work in the Estates & Facilities and PFI Division as part of the “Fit for the Future” New Hospital Development Project.  As Head of Governance & Compliance my team often work behind the scenes of the operational services in EFP to ensure the Division is compliant with NHS guidance, legislation and policy and ensuring systems and processes are adhered to in order to keep our staff, patients and visitors safe.  I have a brilliant team who all do a fantastic job at Stoke and County sites and our prime focus is contributing to the delivery of excellent patient services at this Trust.  It makes me very proud to be part of this amazing Division.           

Name: Fire Safety & Security Team

Division: Estates Facilities and PFI                  

Directorate: Compliance and Governance

Length of service: 18 years – 4 months

It is a privilege for the fire safety and security team to work within the Estates, Facilities & PFI Division to provide advice; guidance and assistance to colleagues from across the whole organisation in ensuring the hospitals are safe from fire, the effects of fire and from acts of violence, theft and damage.

It is a source of pride to know that the team contributes in some way to the delivery of excellent patient care.

Name: Teresa Platt

Job Title: Deputy Head of Governance & Compliance

Division: Estates Facilities and PFI

Directorate: Governance and Compliance

Length of service: 30 years NHS Service and 6 years UHNM

I work within the Governance and compliance directorate with responsibility for supporting the Head of Governance and Compliance in maintaining an effective governance system across our Division. I also have managerial responsibility for the Administration workforce within the Division. The team provide flexible high quality secretarial and administration support to the whole Division

This is a great team who are supportive of each other.

Name: Phil Platt MSc

Job Title: Compliance Manager

Division: Estates Facilities and PFI

Directorate: Governance and Compliance

Length of service: Almost 40 years NHS Service and for the past 6 years I have worked on a part-time basis. 

I work within the Governance and compliance directorate at UHNM as the Compliance manager for EFP. I have retired and come back on a part-time contract. I have completed a Master’s Degree in Health Policy.  I take the lead for the EFP Division at UHNM for facilitating the implementation of local monitoring systems to ensure compliance with National Standards, Premises Assurance Model (PAM) and Estates Return Information Collection (ERIC) collections.

I work on my own but still feel part of this great team

Name: Lorraine Hartill

Job Title: Office Manager

Division: Estates Facilities and PFI

Directorate: Governance & Compliance

Length of service: 20 years

I have worked in the NHS for 20 years and came to work for Estates, Facilities & PFI Division in 2008 when I moved to Stoke.  I manage a fantastic team of Administrators and Secretaries who look after both Helpdesks, Payroll, CPM log, Fire training and many more tasks. 

Name: Jackie Bryan

Job Title: Personal Assistant

Division: Estates Facilities and PFI

Directorate: Governance & Compliance

Length of service: 25 years

I first joined EF&PFI in 2003 on secondment to the “Fit for the Future” new hospital development project.  I now support the Director and Deputy Director of EF & PFI as their PA, I’m lucky to work across two bases and be part of two great teams of people.

Name: Hannah Lees

Job Title: Project Support Officer

Division: Estates Facilities and PFI

Directorate: Governance

Job roles - Ward Assistant, Housekeeper & Project Support officer and Saffron trainer

Length of service: -13years

I am proud to work at UHNM. Patient Experience has always been very important to me. This is what motivates me to strive for improving the small things that make a huge difference to our patient’s experience.

Name: Yvonne Easter

Job Title: Central Helpline Operator

Length of service: 16 years

EFP journey : I started working in the Estates Department at County on 5^th September after leaving Stafford College. My job role has changed enormously during my time working at County  from mainly data entry to various admin tasks plus becoming a fire warden, DSE assessor , first aider and wellbeing champion.  Talking of wellbeing when I bake and bring the goodies into work they always go down well!

Name: Adrian Preece

Job title: Admin Assistant

Length of Service: 34 years

EFP journey : I am proud to work in such an amazing and dedicated team, whose work often goes unrecognised, but is fundamental to the delivery of excellent healthcare facilities and services for our patients and clinical teams.

Name: Sharon Housley

Job title: Admin Assistant

Length of Service: 14 years

Name: Paula Speakman

Job title:  Admin Assistant

Length of Service: 18 years

EFP journey : My journey began back in 2004  on the Main Reception in NSPD for the General services dept.  Within a few years many of the services within the Corporative services division amalgamated and we became Estates & Facilities.  From when I started i have come full circle and am back on reception, which I love along with working with my colleagues (friends).

Name: Angela Austin

Job title: Secretary,

Length of Service: 9 years

EFP journey : I am honoured to work for an amazing Division who provide support and services to the Trust and feel privileged to be part of a fantastic admin and clerical team who support the divisional management on a day to day basis.

Name: Sharon Abell

Job title : EFP Secretary

Length of Service: 10 years

EFP journey : I can’t imagine working in another area than the EFP Division, we are all supportive of one another ensuring of a fair and equal way when needed.  

Name: Lynsey Field

Job Title:  Secretary

Length of Service: 29 years

EFP Journey: I am proud of my EFP journey and my time working within the Trust. I enjoy my job and I am grateful to be part of such a supportive, caring and loyal team.

Name: Noelle Hillman

Job title: Secretary

Length of Service: nearly 7 years

EFP journey : My journey with UHNM and EFP began at the same time, in the summer of 2015.  I enjoy working for this Division which provides support and services to the Trust.  As part of the clerical and admin team, we are a tightly knit team who support each other as well as the divisional management and CPM team on a daily basis. 

Capital Development

Name: Simon Wilmore

Job Title: Estates Manager Higher Level (Projects)

Division: Estates Facilities and PFI

Directorate: Capital Development

Length of service: 12 years

I work within Capital Projects and am proud to lead a multi skilled Project Management team who deliver a multi-million pound programme of schemes for the Trust ever year. This ranges from essential engineering plant replacement to ward refurbishments and new builds. This is essential to keeping our estate state of the art and helps provide excellent healthcare facilities for our patients and staff.     

Name: Gary Peake

Job Title: Estates Manager (Projects)

Division: Estates Facilities and PFI

Directorate: Capital Development

Length of service: 23.5 years

I have worked for the Estates and Facilities for over 23 years. I started working for the Trust as a maintenance bricklayer and later a Building Team Leader. In 2015 I transferred from Estates Operations to the Capital Development team as a Clerk of Works for Construction ensuring the quality and workmanship was to a high standard on new developments. I have very recently joined the Capital Projects team and am looking forward to working on various projects that will improve the estate the Trusts offers for both Staff and patients.  Our goals are to offer the best possible facilities to all who visit the Royal Stoke and County hospital sites.

Name: Paul Cumberlidge

Job Title: Estates Manager (Projects)

Division: Estates Facilities and PFI

Directorate: Capital Development

Length of service: 1 year

I’m proud to be a part of a multi skilled Capital Projects Team. During the pandemic I wanted to make a difference and my role as a project manager allows me to do this. As a relative newcomer to the NHS family it is an amazing feeling to deliver a variety of schemes enhancing both our patient’s stays and the facilities for our hard working colleagues. Each day brings a new challenge but, one by one, we as a team overcome them and provide a state of the art Estate for our patients and staff.

Estates Facilities and PFI (EFP)

Name: Lorraine Whitehead

Job Title: Director of Estates, Facilities and PFI

Division: Estates Facilities and PFI (EFP)

Length of service: 37 years

I have the huge honour and the absolute privilege to lead our wonderful Estates, Facilities and PFI Division.  I am so proud of all of our amazing staff who work tirelessly every day to provide safe, effective and caring services to our patients and a great place to work for our staff. 

I am thrilled that the critical work of our staff is being celebrated with a National Healthcare Estates and Facilities Day, raising the profile of what can sometimes feel like the invisible services of the NHS and recognising the vital contribution our services make to healthcare provision. 

My heartfelt thanks go to all staff across EFP for your passion, dedication and for being the most amazing staff I could ever wish to work alongside.  You are credit to our Division, to UHNM and to our profession.  

Thank you so much, enjoy your day and be proud of the incredible difference you make.   

Name: Dave Ruscoe

Job Title: Deputy Director

Division: Estates Facilities and PFI

Directorate: Management team

Length of service: 27 years

I am proud to lead such an amazing and dedicated team whose work often goes unrecognised, but is fundamental to the delivery of excellent healthcare facilities and services for our patients and clinical teams.

Thank you Estates and Facilities teams for all that you do!

Clinical Technology

Name: Jodie Holdcroft

Job Title: Assistant Clinical Technologist

Division: Estates Facilities and PFI

Directorate: Clinical Technology

Length of service: 20 years

I started working for the NHS in 2001, as an Admin & Clerical apprentice within Clinical Technology.  I worked in the Admin Team for 10 years.  I then decided I wanted a career change, and with the help and support of the department I went to college to gain an engineering qualification.  Once this was completed I was successfully appointed as an Assistant Clinical Technologist, working in our Main Engineering workshop.  My position mainly involves calibrating/servicing medical equipment and liaising with GP surgeries to maintain their equipment.

Name: Lisa Nixon

Job Title: Clinical Technology Support Manager

Division: Estates Facilities and PFI

Directorate: Clinical Technology

Length of service: 33 years

I started my career in the NHS in 1988, and have only had two job roles since then.  My position in Clinical Technology involves managing the Admin Team, making sure contracts are in place to maintain vital patient related equipment, processing invoices so that Suppliers are paid on time, and general help and support for all staff within the department.

Name: Richard Bateman

Job Title: Data Quality Manager

Division: Clinical Technology

Directorate: Estates Facilities and PFI

Length of service: 5 years

Working with an excellent team of engineers and support, I help ensure our database of all hospital equipment and associated work is in good shape. I’m proud to be part of such an integral team, to support our clinicians in providing the best care for our patients.

Name: Richard Howell

Job Title: Senior Medical Engineer

Division: Clinical Technology

Directorate: Estates Facilities and PFI

Length of service: 5 years

My job involves fault finding and servicing medical devices, repairing surgical instruments, manufacturing mechanical components and providing support to the amazing job the staff at UHNM do.  Every day brings its own challenges but I love that my role is so varied.  I started in 2008 and studied to earn a HNC in Electrical/Electronic Engineering and also a degree in Medical Device Management in 2013.  I am so pleased to be able to work within such a dedicated team and the support around me is fantastic.

Business/Finance

Name: Lisa Phillips

Job Title: Divisional Business Advisor

Division: Finance

Length of service: 12 years

I am really proud to work with and provide support to the Estates, Facilities & PFI Division. They are an amazing team, very dedicated and passionate about the Division and the Trust. Despite being a support service, I still feel like a valued member of the team which is testament to the people I work with.

Name: Yvonne Davies

Job Title: People Business Partner

Division: supporting Estates Facilities and PFI

Length of service: 26 years

The workplace is only as good as the people who work within it and I am immensely proud to be able to support the amazing  staff within the Estates, Facilities and PFI Division.   Your hard work and commitment to service delivery is second to none.  That cup of tea, that friendly smile, that clean ward, the amazing grounds, the helpful porter, the busy driver, you are all wonderful and all contribute to an excellent patient experience.